Customizable support to meet your exact needs
CMS GlobalSoft offers various maintenance plans which can be scaled and customized to meet each client’s unique needs. Some clients require 7 x 24 support; others require unlimited support calls only during normal business hours. Additionally, and perhaps most importantly, some users have various U.S.-based sites while others have sites worldwide. We will work with your organization to determine which level of support is best suitable for your needs.
Continental and internationally-based support available
No matter where you deploy CMS WorldLink Lite -- be it China or New York -- we can provide numerous tiers of support based on your specific requirements and needs.
Some of the various support services we offer our diverse clients include:
- Down system support
- Non-down system support
- Round the clock, 7 x 24 support
- Support only during client business hours
- Remote support
- On-site support
Client leads, CMS supports
Some clients are far more intimately involved in their logistics technology infrastructure than other clients. For these very hands-on customers, we support their lead during upgrades or pre-planned events.
Please contact us with any question you may have regarding our maintenance and support levels. We will respond to your inquiry within 1-3 business days.