Customizable support to meet your exact needs

CMS GlobalSoft offers various maintenance plans which can be scaled and customized to meet each client’s unique needs. Some clients require 7 x 24 support; others require unlimited support calls only during normal business hours. Additionally, and perhaps most importantly, some users have various U.S.-based sites while others have sites worldwide. We will work with your organization to determine which level of support is best suitable for your needs.

Continental and internationally-based support available

No matter where you deploy CMS WorldLink -- be it Singapore or Kansas City -- we can provide numerous tiers of support based on your specific requirements and needs.

Some of the various support services we offer our diverse clients include:

• Down system support
• Non-down system support
• Round the clock, 7 x 24 support
• Support only during client business hours
• Remote support
• On-site support

Client leads, CMS supports

Some clients are far more intimately involved in their logistics technology infrastructure than other clients. For these very hands-on customers, we support their lead during upgrades or pre-planned events.

Questions?

Please contact us with any question you may have regarding our maintenance and support levels. We will respond to your inquiry within 1-3 business days.