01.07.09 : CMS Launches New Online Community to Engage Logistics Customers
Wednesday, January 7, 2009 at 12:00PM New customer service portal allows CMS GlobalSoft clients to engage, participate and connect
[ January 07, 2009 ] Global supply chain and transportation enterprise management leader CMS GlobalSoft, Inc. is pleased to announce the launch of an online community that can be accessed by CMS GlobalSoft clients from the CMS GlobalSoft web site at www.cmsglobalsoft.com.
Overview
“We’ve been ardently pursuing the development of this new online community for our clients for over a year. It’s very exciting to finally launch the community and debut it to our client base,” says Sadaf Atashbarghi, Marketing Manager for CMS GlobalSoft. “We strongly believe this client-centric e-community will help us to further strengthen our customer service operations by allowing existing clients to have immediate access to their accounts, where they can view the progress and status of any open technical case.” Atashbarghi adds, “Beyond the customer service aspects, allowing clients to directly connect with management challenges and supply chain issues is something we were passionate about creating. From day one, giving our clients more immediate access to a CMS GlobalSoft community was at the forefront of our community building objectives.”
Features & Benefits
CMS GlobalSoft’s new client community also provides transportation management customers with other real-time capabilities which include:
- Download center to access patches and bug fixes
- Direct access to technical and marketing documentation
- Account-specific reporting
- Sample code(s)
- Access to the CMS GlobalSoft product development calendar
Community Participation
Those clients who join CMS GlobalSoft’s exclusive online community can subscribe to category-specific workspaces, receive automatic updates via email, tag documents for improved searchability and comment on documents, posts or resources uploaded by the CMS GlobalSoft product development team.
“We are very excited to launch this community-building initiative on the cusp of 2009, which brings the CMS GlobalSoft user base together to create an environment of resource and idea exchange,” CMS GlobalSoft President, Wil Fekeci. “Creating this kind of customer portal reinforces our mission to exceed customers’ expectations. We look forward to seeing clients connect, inform and support each other in this new environment.”
About CMS GlobalSoft, Inc.
Headquartered in Springfield, Virginia, and off-shore offices in Pune, India, CMS GlobalSoft, formerly known as CMS Consultants, Inc., founded in 1988 as both a consultant and reseller of shipping manifest software, adding value by providing integration and implementation services as well as expertise consulting services. CMS’s extensive industry knowledge, seasoned technical expertise and passion for customer focus has resulted in strong and progressive growth in recent years and has earned the company its reputation as an industry leader in transportation logistics.
CMS GlobalSoft, Inc.
Media Relations:
Sadaf Atashbarghi 703.455.8292
sadaf@cmsglobalsoft.com
